We are sad to announce that the RSA Interpretation Centre (our mini-museum on site) is currently closed to the public due to the developing Coronavirus pandemic. This difficult decision was taken by the Board of Trustees following further local public health advice. We will remain closed until further notice. In the meantime, please follow common sense precautions:
If you feel at all unwell, please take care of yourself at home or seek medical attention. The Interpretation Centre isn’t going anywhere in a hurry.
Our staff and volunteers are of all ages. It is possible the available staff on site may be at greater risk of severe illness caused by coronavirus. Furthermore the RSA Trust & RSA Island Village DO NOT TOLERATE ANY ABUSIVE OR THREATENING BEHAVIOUR TOWARDS STAFF, including, but not limited to physical, legalistic, sexual or racial / religious hatred. This includes times when staff are on duty on or off site, or off duty, going about their daily lives. Staff reserve all their rights under law.
RSA Island Village Ltd – Covid -19. The office is current closed due to the Covid-19 pandemic with staff working from home.
However, staff can still be contacted by email on email@example.com, or by calling, in order of preference, 07715 423512 or 01992 854321, between 1000-1400 hours Monday to Friday. If no contact, or calling outside of these office hours, then please leave a message clearly stating your name and contact number and we will get back to you.
We are following advice from Public Health England regarding the current outbreak of Coronavirus. For now the RSA Island Centre’s operations remain unchanged. This remains under review. However, please follow common sense precautions:
If you feel at all unwell, please take care of yourself at home or seek medical attention. Should you need to contact us, please e-mail or call instead.
We continue to maintain and clean the site to the highest possible standards and have contingency plans in place if our regular cleaning and maintenance team are unwell. The office continues to be staffed between 10am and 2pm, though we request visitors keep a 2m distance between themselves and our team.
Our staff and volunteers are of all ages. It is possible the available staff on site may be at greater risk of severe illness caused by coronavirus. Thus staff have the right to turn any visitors to the office away for the purpose of protecting their own health.
We have published a privacy notice for users of this website. It confirms that RSA Island Village Ltd does not collect data through this site. Please see the link below for the full (and brief) policy.
Please note this only applies to users of the website. If you have any other relationship with RSA Island Village Limited (such as having a commercial or residential tenancy with us, or are a leaseholder on our site) we may hold personal data about you which has been collected through other means and for different lawful purposes. Please contact us if you would like to find out more.
It has become apparent that there is confusion over who is who on Enfield Island Village and at the RSA Island Centre. The RSA Island Centre is owned and operated by a company limited by guarantee, RSA Island Village Limited. This company collects rents and manages the estate on a day to day basis. It also manages and operates the service charge for both commercial tenants and leaseholders. The estate management team share an office premises with the RSA Trust.
The RSA Trust
As explained on their “About Us” page, the RSA Trust is a grant distributing organisation. It does not own or manage any commercial or residential estates, nor does it manage funds for the benefit of tenants or leaseholders on Island Centre Way.
Enfield Island Village Trust
The Enfield Island Village Trust (EIVT) is responsible for maintaining the common areas of the Enfield Island Village Estate. RSA Island Village Limited pays an annual rent charge to EIVT, as do all freeholders and long leaseholders. Beyond that there is no relationship between EIVT and RSA Island Village or the RSA Trust. If you require to contact EIVT please visit their website for details on how to do so, or visit their offices at the Community Hall.
Staff in Our Office
The estate management team do attempt to be helpful to tenants of the RSA Island Centre and implement the decisions of the Board of Directors. However, with the exception of the Estate Manager, they are unable to adjudicate in disputes between landlord and tenant, tenant and tenant or between third parties. Nor can they provide updates on ongoing negotiations without the permission of the board.
Furthermore RSA Island Village DOES NOT TOLERATE ANY ABUSIVE OR THREATENING BEHAVIOUR TOWARDS STAFF, including, but not limited to physical, legalistic, sexual or racial / religious hatred. This includes times when staff are on duty on or off site, or off duty, going about their daily lives. Staff reserve all their rights under law.
Following a recent Fire, Health & Safety review, the RSA Island Village Board has directed the Estate management Team to implement parking restrictions on the Island Centre Way (ICW) road; the one-way system controlled by the bollard.
This is to ensure that any fire vehicles have unimpeded access to buildings in the event of a fire. We trust you will all recognise the importance of such.
Accordingly, and with effect from today, 8th October 2017, no vehicles are to be parked on, or block, any part of the ICW road at any time.
We are pleased to report the annual opening of the RSA Interpretation Centre as part of London Open House received around 200 visitors on Saturday. An added attraction this year was the last minute inclusion of Film London’s Kino Van, showing historic newsreel footage from around the Enfield area.
The directors would like to thank Ray Tuthill and his volunteers from the Royal Small Arms Factory Apprentices’ Association for manning the Interpretation Centre as well as bringing the story of the Factory to life with their memories of working at the factory.
The office is currently closed to visitors due to the current Government ordered lockdown under The Health Protection (Coronavirus, Business Closure) (England) Regulations 2020. The Estate Management Team are available to assist you via e-mail. As stated below, rude and aggressive behaviour continues to not be tolerated.
The Management Team on site comprises a live in caretaker, estate manager and administrator. They are based in the courtyard at Unit 12 Island Centre Way and can be contacted in the following ways:
Phone: 01992 854 321 (monitored between 10:00 – 14:00 Monday – Friday)
Post: 12, Island Centre Way, Enfield, EN3 6GS
In person: office hours are 10:00 – 14:00 Monday – Friday at the above address
The team can assist you with your invoicing queries, interest in available commercial units at the centre, interest in the history of the site, building maintenance and issues regarding vandalism and cleanliness.
Our staff are unable to control the behaviour of users of the RSA Island Centre, nor do they set the terms of leases or levels of rent. If you witness anti-social behaviour or are the victim of crime please contact the police in the first instance. If you wish to discuss legal aspects of your tenancy you may respectfully present your concerns and the estate manager shall ensure the Board and their professional advisers deal with your query with similar tact and respect.
Please note that our staff are here to help you. Rude, aggressive and violent behaviour will not be tolerated. Anyone behaving in this way will be asked to leave. Failure to comply may result in police involvement.
We are pleased to announce a new Estate Manager who shall be in post from next month. Iain Campbell is an experienced and effective estate manager, with experience of managing large estates at Amber Management. Before that he was a Squadron Leader in the Royal Air Force, having managed relations between military and civilian air traffic control as well as commanding bases across the UK.
Iain succeeds Pauline Dyson, who has given us four years of excellent management and brought her considerable legal knowledge to bear on many aspects of managing the RSA Island Centre, leaving it in better shape than previously. We all wish her a very happy retirement in the Lake District.
The opening hours of the Management Office remain unchanged by this appointment.