RSA Island Centre / RSA Island Village Limited
It has become apparent that there is confusion over who is who on Enfield Island Village and at the RSA Island Centre. The RSA Island Centre is owned and operated by a company limited by guarantee, RSA Island Village Limited. This company collects rents and manages the estate on a day to day basis. It also manages and operates the service charge for both commercial tenants and leaseholders. The estate management team share an office premises with the RSA Trust.
The RSA Trust
As explained on their “About Us” page, the RSA Trust is a grant distributing organisation. It does not own or manage any commercial or residential estates, nor does it manage funds for the benefit of tenants or leaseholders on Island Centre Way.
Enfield Island Village Trust
The Enfield Island Village Trust (EIVT) is responsible for maintaining the common areas of the Enfield Island Village Estate. RSA Island Village Limited pays an annual rent charge to EIVT, as do all freeholders and long leaseholders. Beyond that there is no relationship between EIVT and RSA Island Village or the RSA Trust. If you require to contact EIVT please visit their website for details on how to do so, or visit their offices at the Community Hall.
Staff in Our Office
The estate management team do attempt to be helpful to tenants of the RSA Island Centre and implement the decisions of the Board of Directors. However, with the exception of the Estate Manager, they are unable to adjudicate in disputes between landlord and tenant, tenant and tenant or between third parties. Nor can they provide updates on ongoing negotiations without the permission of the board.
Furthermore RSA Island Village DOES NOT TOLERATE ANY ABUSIVE OR THREATENING BEHAVIOUR TOWARDS STAFF, including, but not limited to physical, legalistic, sexual or racial / religious hatred. This includes times when staff are on duty on or off site, or off duty, going about their daily lives. Staff reserve all their rights under law.